Go to the Microsoft Portal.
To log in there and download products, you must first register here login and register for the service.

Use the "Password reset" function on the website.

There are several reasons why your account may be blocked.

Have you not logged in to this site for more than 180 days? However, this is required by the terms of use in order for your account to remain active.

Furthermore, it is possible that you may have inadvertently or unknowingly deactivated your account yourself by selecting the relevant action in the menu after logging in.

A final reason for blocking your account could be that we no longer have any information about your enrollment and you are therefore no longer authorized to use Office 365 ProPlus.
If you are still a student at a participating university, you can reactivate your account.

To reactivate your blocked account, log in to this page.
After your account has been reactivated, it will take about 10 minutes for it to be exported back to Microsoft.
You will then need to log in to the Microsoft portal and replace your new start password.
Finally, you should be able to link your product to your account again so that you can make full use of the functionalities.

To register to use Office 365 ProPlus, you must first sign up on this page.
After confirming the terms of use, an anonymous account will be generated for you.
Microsoft portal and download products.

Please note: It takes about 10 minutes to activate your account.

All universities whose students are entitled to use Office 365 ProPlus can be found under the menu item "Who is authorized" menu item.
If your university is still not offered in the selection box, it is not yet activated.
In this case, please contact the computer center of your university to find out when this is planned.
Some universities no longer take part in the central registration and have their own portals.

In this case, there seems to be a problem with the login page of your university.
Please get in touch with the relevant contact person.
However, if you are also not redirected when selecting another university, the problem is obviously on our side.
You can find help under "Contact".

The login via your university only confirms whether or not you are a student and therefore entitled to subscribe.
Due to the limited number of licenses, an account cannot be created automatically for every authorized user, this will only be checked after confirmation of the terms of use during registration.

One reason for this could be that you have not logged in to this site for more than 180 days.
However, this is required by the terms of use in order for your account to be renewed.
Otherwise it will be deleted after more than 180 days.

However, if you have newly registered to use Office 365 ProPlus, it will take at least 30 minutes for your account to be exported to Microsoft.
If you are still unable to sign in later, please check that your account name and password are correct.
You will find your account name and a note about your password after logging in under My account.
If you cannot access "My account" and instead see "Activate account", your account has been blocked.

Note: When entering your access data using copy+paste, make sure you do not select any unwanted spaces.
This very often leads to errors during the login process.
Therefore, please type the password manually into the field.

The password shown is a "start password" generated by us and is only valid for your first login to the Microsoft portal.
After logging in to the Microsoft portal for the first time, you must change it for data protection reasons.
From then on, your "start password" is invalid.
If you have forgotten your new password, you can have a new one generated.

To be able to register on this page, you must be a student at one of the participating universities.
Once you have selected your university from the list and successfully registered with it, you can then register for Office 365 ProPlus on our Campus Saxony page.
If your university does not provide the necessary information, you will be denied access to this page after registration. If this is the case, please contact the person responsible at your university.

If you can log in to the Microsoft Portal with your account, but are still unable to download products, please contact the Service Desk.
At the same time, you can also contact Microsoft Portal support.
Please note that the download link is only visible if you are using a supported browser under Windows or MacOS, so the download will not work on Linux systems.

An internet connection is mandatory for downloading, installing and unlocking Office 365 ProPlus.
. Furthermore, you must log in to this page every 180 calendar days.
Of course, an internet connection is also mandatory for this.
For the use of the already installed products, no internet connection is required.

If you no longer wish to use Office 365 ProPlus, you can deactivate or lock your account.
. This will result in your products going into a "read-only mode" after 180 days, where the products will have limited functionality.

Either you have not logged in to this site for more than 180 days and have therefore been locked or we have no information about your enrollment.
. In the first case, please refer to point 4 "How can I unlock my account?" in the Help/FAQ.
If neither of these is true, please contact the Service Desk.

If your Office is in "read-only mode", you will only be able to view documents with this product and you will no longer be able to change them.
Your products switch to read-only mode as soon as you have not logged in to this page for more than 180 days.
To restore full functionality, please refer to point 4 "How can I reactivate my account?" in the Help/FAQ.
If there are still problems, please contact the Service Desk.

If you have entered your password for the Microsoft portal incorrectly more than 3 times, your account has been temporarily blocked.
In this case, we would ask you to try again at a later time.
However, please allow at least 30 minutes to elapse.
When trying again, make sure not to copy any spaces if you are working with "Copy - Paste".
If it unexpectedly still does not work after more than an hour, please contact the Service Desk, quoting your generated Microsoft account.

Please first check whether your operating system meets the necessary system requirements.
If these are met and there are still problems with the installation, please make a note of the error code displayed or take a screenshot of it.
With the help of this information, a solution can often already be found via various search engines on the net.
Support Community.

Under certain circumstances, you may be asked for an SMS code when activating Office.
This can occur, for example, if you have used a different private Microsoft account on your PC than the account obtained via Campus Saxony.
Or if you had or have different Office products installed, this may also occur.

To deactivate two-factor authentication, Microsoft suggests the following solution:

"
As an action plan, can you also disable the modern authentication as follows:

Open the registry editor as the user, in normal mode and navigate to
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
and create a new DWORD key named EnableADAL with value set to 0.

Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms.
This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party Identity Providers with Office client applications.
"

So please open the registry and as specified under the path
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
create a new entry called "EnableADAL" of the type "DWORD" and the value "0" to deactivate various authentication mechanisms.

Please follow the steps on the following page, then you need to log in to the office again:

[German] [English]

Please follow the steps on the following pages:

[German] [English]